From Order to Delivery
Orders
1. After selecting your preferred item, click the 'Add to cart' button on the page of the item you wish to purchase, and it will be added to your online shopping bag.
2. To proceed to order, simply press the 'Proceed to checkout' button.
3. Enter and confirm the quantity you wish to purchase on the 'Your cart' screen. After entering the quantity, the total amount will be displayed (the price shown is inclusive of tax. Shipping charges will be calculated on the next screen). Press the 'Proceed to checkout' button.
4. After entering the necessary information (contact email address, shipping address, shipping method, and payment details) check the order details, and then press the 'Purchase' button.
* If you have an account, please log in before proceeding to the checkout process for a smoother transaction as you can use your registered information, and you can also check the status of your order and past purchase history from the My Account page.
5. Your order details will be sent to the email address registered. If you created an account, you can check your order history and status via the 'My Account' page.
Deliveries
Deliveries within Japan
- Orders placed by 13:00 will be shipped on the following business day (excluding Saturdays, Sundays, public holidays, designated summer holidays, and New Year's holidays).
- Delivery within Japan is 720 yen (tax included) per delivery address nationwide. However, shipping is free of charge for those who purchase more than 15,000 yen (tax included) in one single order. Your order will be delivered to the address designated at purchase.
You can register your address for delivery from the 'My Account' page. Registering an address can help save time by removing the need to re-enter your address etc. for future orders. The 'My Account' page also allows you to check the status of your order and past purchase history. All items will be delivered with an Authenticity Certificate Card and a delivery note.
International Deliveries
- Direct orders via our website currently only supports delivery within Japan. However, due to high demand from clients overseas we offer separate assistance for those wishing to purchase with an international delivery. For delivery overseas please contact us via our contact form.
Payment
On the GOLD SANDS official website, we accept payment by credit card, PayPal, Google Pay, and Shop Pay.
Credit card payments
- Credit cardholder name must match the name on the purchase.
- Some credit cards issued outside of Japan may not be accepted. For details, please contact your issuing card company.
- Accepted credit cards: Visa, Master, JCB, American Express
PayPal / Google Pay / Shop Pay payments
- PayPal, Google Pay, and Shop Pay are services that allow you to shop using the registered information of various service companies without registering as a member on the GOLD SANDS official website. First-time customers can avoid the trouble of registering as a member on the GOLD SANDS official website and make payments and orders using the credit card information and address registered with these various service companies.
- Please note that even if your order has been completed with PayPal, Google Pay, or Shop Pay, your payment may not have been received. Depending on the information you use, your order may be cancelled. In this occurs we recommend that you check the validity and credit limit, and then try again.